Frequently Asked Questions
Returns & Exchanges
How do I return something?
It’s super easy. Fill in our Returns Form including your order number, a description of the issue, and clear photos if applicable. Our team will review your request and follow up with next steps.
How long does it take to process a refund?
Once approved, refunds are typically processed within 5–10 business days, depending on your bank.
What is your return /refund policy?
If you aren’t happy with your order just fill out our Returns Form within 30 days of receiving your order for a refund or exchange. Refunds and store credit will equate to the value paid for the item. Shipping costs are not included in any return or exchange calculations.
Orders & Shipping
Where do you ship?
We currently ship to verified addresses in the mainland United States only. We do not ship to P.O. boxes or military addresses.
How long will my order take to arrive?
All our items are made-to-order. Please allow 2–5 business days for production and 2–5 business days for shipping, depending on your location.
Can I cancel or change my order?
We get started on orders quickly, so if you need to make a change, please contact us as soon as possible. We can’t guarantee changes or cancellations once production has begun.
Will I be charged customs or import fees?
We work with a network of production facilities to produce your order as close to the final delivery address as possible. This means it’s extremely rare for orders to incur any duties or fees during shipping. In the unusual case where fees are incurred payment is the responsibility of the order recipient.
Product & Sizing
What sizes do you offer?
We currently offer sizes S to 4XL on most T-shirts. Size availability can vary depending on the product, so be sure to check the size chart on each listing.
How do I know what size to choose?
You can find a size chart next to the size options on every product page. Simply follow the instructions to find your perfect size. If you have any questions about sizing feel free to get in touch.
Are your shirts pre-shrunk?
Yes our t-shirts are pre-shrunk, but minimal shrinkage may occur after washing. Wash cold and air dry to keep your pieces looking fresh.
How do I wash my T-shirts?
- Wash inside out
- Cold wash setting
- Do not dry clean
- Air dry or tumble dry on low heat
- Iron inside out on low heat
How often do you release new designs?
We add new designs regularly. If you want to keep up-to-date, subscribe to our emails and follow us on social for the latest releases.
Environment
Is Page & Prose ethical?
All of our garments are ethically sourced from factories that are routinely audited to ensure they meet ethical standards relating to work conditions and protection of the environment.
Why are your items made-to-order?
By making every item to order we considerably reduce the chances of wastage by making sure every t-shirt we produce has a home waiting for it. It also means we pay close attention to every order. So, we rarely send out the wrong thing.
It also allows us to make use of a network of production facilities to produce your order as close to the final delivery location as possible to reduce shipping times and carbon footprint.
About Us
What is Page & Prose?
We’re a bookish apparel brand made for readers who want to wear their love for books on their sleeves. Our pieces are inspired by everything bookish from swoony romance to dark academia.
Do you have physical stores?
Not at the moment—we're an online-only store so you can shop your bookish heart out from the comfort of your favorite reading spot.